Why can't I change the "quantity" of the products I have selected?
Once you change the quantity, you need to click the "update" button before checking out.

Why can't I remove a product from my cart?
Once selecting the remove box, you need to click the "update" button before checking out. If you select remove or change the quantity and click "checkout" without updating, the original order will remain in your shopping cart.

I don't want to be a member, can I still purchase the products?
Being a member just gives you the option of adding products to your shopping cart and returning at a later date to finalize the checkout. All products remain in the shopping cart until the member has checked them out, or removed the products themselves. We do not send email or newsletters to our customers until requested. No credit card information is stored for security purposes.

To purchase products you need to sign in on our Account Information page by clicking continue under the new customer log-in. We ask you to provide your name, address, telephone number and email address. The telephone number and email address are required in case we have problems with your order and need to contact you. We will not contact you by telephone for any other purpose. Your information is completely confidential.

What are my options for shipping?
We ship via USPS, United States Postal Service. You have the option of Express Mail, Priority Mail and sometimes First Class and Parcel Post. Some items must be shipped priority mail and you will not have the option of shipping them first class mail.

How much will the shipping cost?
We try to keep our shipping costs down, but postal rates have continued to rise. Most items will cost $5.95 for priority shipping and if they are less than a pound. The cost will be variable for First Class Mail, ranging from $2.50 - $5.50 depending on the weight. Once you have logged in, you will be sent to the shipping page for more detailed shipping options.

How long will it take for my shipment to arrive?
We are located in Northern California, so shipments to the east coast and southern states may take more time than shipments to the western states.

Express Mail: USPS guarantees overnight shipment to most U.S. destinations. Shipments to rural towns or to town on the east coast or in the south may take 2 days. Please allow 1 day for processing your order, although we do try to ship morning Express Mail orders the same day.

Priority Mail: Shipments within California and to Nevada via priority mail typically take about 1-2 days. Priority mail shipments to other states typically take 3-4 days, but in some cases shipments to the east coast have taken more than 5 days.

First Class Mail: Shipments within California and to Nevada typically take about 2-4 days, but may take up to a week. First Class mail shipments to other states typically take 3-5 days, but have taken as long as 7-10 days in some cases. First Class Mail is available for packages 13 ounces or less.

Parcel Post: This is the slowest option for shipping and can take up to 10-14 days to arrive. All non-Priority Mail packages over 14 ounces must be shipped Parcel Post.

Please take weather into account. We do experience snow storms in the winter months which can shut down multiple freeways in and around the area. Although this is unusual, it can delay shipments out of this area.

Are there other options for ordering?
We do not take phone orders, but you can order by mail by sending a check for the amount of the product, plus shipping costs, plus tax (for CA residents only) to:

Northcoast Footcare.com
1090 Nottaway Drive
South Lake Tahoe, CA 96150

Or visit our Order by Mail page.

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