It is difficult to say exactly what your diagnosis is, but if you do have a painful, swollen bump on the back of you heel, this could be
Haglund's deformity.
Haglunds deformity is an enlarged bony area on the back of the heel that is typically associated with an inflamed bursa.
It's also possible you have insertional
Achilles tendonitis.
Both conditions can present with similar symptoms. With a history of plantar fasciitis and flatfeet, the Achilles tendonitis would be more likely. Haglunds generally (but not always) occurs in high arched feet individuals.
Although Crocs are good because they have an open heel and will keep pressure off the swollen area they offer little support and for Achilles tendonitis will worsen the condition.
Initial treatments are similar for both conditions and you have taken the correct first steps. Icing, contrasting between hot and cold packs (alternating each for 5-10 minutes and ending with the coldpack for 30 minutes) and decreasing any rub or irritation on the area will all decrease inflammation.
If there is an enlarged bursa (red, swollen, painful bump on the back of the heel) padding the heel will also help keep pressure off of the painful area in your work shoes. It's important not to place padding on the bump, as this will increase pressure. Build up padding around the bump to displace pressure on the painful area. Felt adhesive pads can be cut out and placed on the heel. In some cases, padding in shoes will also work.
Adding a heel lift to your shoe and starting a calf stretching routine will both decrease the pull of the Achilles tendon on the heel bone.
Addressing your foot mechanics will be important as this is most likely the root cause of the problem and an appointment with a podiatrist or foot and ankle orthopedist will be important when you have that option.
Check out our blog for more treatment information on
Haglunds.
Check out our
foot info section on
Achilles tendonitis/tendinosis for more diagrams, images as well as diagnosis and treatment information.